Installation and commissioning
Site survey for power, medical gases and space; installation, testing and handover to clinical and biomedical staff.
Service and support
Installation, preventive maintenance, repairs and training by CraftEdge, with Hild Medical engineering support.
Maintenance contracts
Scheduled preventive maintenance to the manufacturer’s intervals, with service records for every device.
Repairs
First-line diagnosis and repair by our technicians, with escalation to the manufacturer when needed.
Spare parts
Manufacturer spare parts supplied through CraftEdge.
Training
Operator training for clinical staff and technical training for hospital biomedical teams.
Manufacturer engineers
Hild Medical biomedical engineers and technicians on site for complex installations and major repairs.
Service responsibilities
CraftEdge local team
First line
Installation, preventive maintenance, first-line repairs, spare parts and HMIS support.
Hospital biomedical teams may maintain equipment under the manufacturer’s instructions for use, with parts and training from CraftEdge.
Hild Medical engineering
Second line
Remote technical support, and biomedical engineers on site for complex installations and major faults.
Request service
Give the device, serial number and fault. The serial number identifies the parts required.